Friday, 18 February 2005

February 18, 2005 Chautauqua


From the Editor's Computer      

   First, I’d like to extend my sincere thanks to the kind folks who helped me get unstuck the past two paper delivery days.  Thanks to them, I was back on my way in a timely manner and was able to continue my deliveries.

   The latest topic of discussion in my management course is on mission statements and goals.  For those of you who think those two terms are interchangeable...they’re not.

   Mission Statements are short, easily remembered statements of where you are striving to go.  They do not reflect where you are now, but your aim for the future.  They are for an indefinite time period and can be modified.

   Goals, on the other hand, are definite, time related and are actions that are meant to propel you further along the road towards meeting the lofty aim of your mission statement.

   Too many people don’t want to adopt a quality mission statement because they can’t see past where they are right now.  Don’t be one of those in a rut.  Change!  Grow!  Move!   

Beth

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Friday, 4 February 2005

February 4, 2005 Chautauqua


From the Editor's Computer     

         I am currently taking a library management course as part of my degree program.  Not surprisingly this is a fairly new course and the idea of management in libraries in particular, while not a new phenomenon, is not something that was really discussed till recently.

   As this is an online course, the dynamics of class discussion are interesting to say the least, but not impossible through emails.  I’m not sure if it is the professor we have, or if it is the nature of the topic, but as a class we have been having quite the discussions about service or lack there of, the best/worst bosses we’ve had, and what the ‘ideal’ manager would do to bring about the desired results.

   What is interesting to me is how much we take good service and good work environments for granted.  Not everyone is so fortunate.  We expect, and often demand, that we receive good service when we are at a place of business.  But, this is a two-way street.  While the customer is always right, the customer should be respectful of the person serving them as well.  Then service will be good.  

Beth

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To contact The Chautauqua, email: thechautauqua@gmail.com.